Student absences must be notified via this form more than 24h before the class commences in order to seek a replacement class.
3.2. Absence Notification and Make-up Lessons: If a student is unable to attend a scheduled lesson, NL English Academy must be notified in advance to arrange for a possible replacement lesson. A replacement lesson is not guaranteed due to the strict class capacity per class. However, a replacement lesson will be arranged subject to availability.
3.3. Make-up Lesson Requirement: Students are required to attend a make-up lesson in the same week or watch the recording of the class.
3.4. No Credits or Refunds for Missed Lessons: Credits or refunds will not be provided for any missed lessons. In cases where students are unable to attend their allocated class, best efforts will be made to reallocate them to an alternative class during the same week and provide a recording of the lesson.
